Privacy Policy

Types of data we collect and how we obtain it

We obtain information about you when you disclose it to us in the course of using our services, such as:

• your name, business name, and email address when you register a user account
• any profile data you share with us (e.g., job title, preferences)
• information shared with us when you contact us for assistance or support
• your billing information when you subscribe to any of our paid services and transaction records of payments made to or from you in relation to such services (we do not store full payment card numbers; payments are handled by our payment processor)
• your marketing and communications preferences, including preferences about receiving marketing from us and your preferred contact methods
• any information you share when you upload content or respond to assessments within the Services

We collect contact information when you communicate with us through certain channels of communication, such as:

• your email address when you communicate with us through email
• your mailing address when you communicate with us by post
• your social media handle when you communicate with us by social media

We gather technical information relating to you when you use our services, such as:

• your internet protocol (IP) address
• device, browser and operating system details
• records of when you logged in or logged out of your account
• usage logs (pages viewed, actions taken, timestamps)

We also collect technical information aggregated from all our users, such as:

• browser type and version
• device type
• time zone, country, and city (approximate, derived from IP)
• operating system and platform
• user demographics and statistical data (where provided or inferred in aggregate)
• other aggregated data about the devices and software used to access our website and services

We may also obtain information about you where it is publicly available, or where required or permitted by law, and from integrations you enable (e.g., email delivery, SMS, analytics, payments, SSO) to the extent necessary to provide those integrations.

How we use data

We only use your personal data where permitted by law. Most commonly, we will use your personal data to perform a contract entered into with you, where it is reasonable for our legitimate interests (and your interests and fundamental rights do not override those interests), where you have given consent, and/or where we need to comply with a legal obligation.

This includes the following general purposes:

• registering you as a user and/or customer, including creating your user account
• providing the Services (e.g., training delivery, assessments, reminders, analytics, dashboards)
• verifying and securing accounts, preventing fraud and misuse
• providing support or assistance to you and responding to your queries
• processing and managing your payments, fees and charges, and collecting and recovering money owed to us, if you subscribe to our paid services
• providing you with service/transactional communications and, where permitted by CASL or with your consent, marketing communications (you can unsubscribe at any time)
• responding to your messages by email, post, social media, or other channels of communication
• administering and protecting our business and the services: troubleshooting, data analysis, testing, system maintenance, support, reporting, hosting data, and other functions
• product improvement, quality assurance, and analytics to prioritize features and enhance performance
• complying with legal and regulatory requirements and enforcing our agreements

We will only use your personal data for the purposes for which we collected it, unless required or permitted by law.

Advertising

If you have elected to receive advertising or marketing messages from us, we will direct relevant communications to you and make suggestions or recommendations about goods or services that may be of interest to you. We comply with CASL for commercial electronic messages. You can opt out at any time using the unsubscribe link in our emails or by contacting us.

Aggregated technical information

We study aggregated technical information to better understand our users and improve our products and services. For example, we may prioritize how we optimize features based on which features are the most widely used. Aggregated data does not directly reveal your identity. However, it may indirectly identify you if combined with other data. We treat the combined data as personal data governed by this Privacy Policy.

Cookies

A cookie is a small amount of data, often including an anonymous unique identifier, that is sent to your browser from a website and stored on your device. We use cookies and similar technologies to operate our Services (e.g., keep you signed in, maintain session security, remember preferences) and, with your consent where required, to measure usage and improve features. You can control cookies through your browser settings; disabling certain cookies may affect some functionality.

Website analytics

Our website uses Google Analytics, a web analytics service provided by Google, to understand how visitors find and use the site, for example which pages are viewed, how long visits last, and which sites or searches led visitors to us.

Google Analytics uses cookies and similar technologies to collect technical information such as your device, browser and operating system details, your approximate location (derived from your IP address), and the pages you view. This information is transmitted to and stored on servers operated by Google, which may be located outside Canada, including in the United States, and may be subject to the laws of those jurisdictions.

We use this information in aggregate to improve our website and our communications with visitors. We do not use Google Analytics to collect your name or contact details.

You can opt out of Google Analytics at any time by installing the Google Analytics Opt-out Browser Add-on, by blocking or deleting cookies in your browser settings, or by contacting us (see Questions below). To learn more about how Google uses data, see How Google uses information from sites or apps that use its services.

How we share data

Training Pulse Inc. may share your personal data from time to time as detailed below. We take reasonable measures to ensure that third parties with whom we collaborate protect your personal data. Training Pulse Inc. does not sell your personal data.

Integration with third parties

Training Pulse integrates with third-party platforms to provide you with a seamless range of features and services (e.g., hosting, analytics, email/SMS delivery, payments, SSO/LMS integrations). Where you request or enable integrations with third parties, we may share data with them as required to facilitate and give effect to the integration, following your instructions and subject to appropriate safeguards.

Data storage

Training Pulse’s primary business operations are in Alberta, Canada. Personal data may be stored and processed in Canada and in other provinces/countries where we or our service providers operate (for example, other Canadian regions or the United States). When personal data is processed outside Alberta, it may be subject to local laws and lawful access by courts, law enforcement, or government authorities in those jurisdictions. We implement contractual and organizational safeguards for cross-border transfers as required by PIPA and PIPEDA.

If you require information about our current data hosting regions or vendors, please contact us (see Questions below).

Vendor assessments

Training Pulse relies on third-party vendors for infrastructure, professional advice, and other critical aspects of its business operations. We have vendor selection processes in place to assess vendors for suitability, including how vendors handle personal data. We use legally binding arrangements with vendors to ensure that personal data disclosed to vendors is protected to standards comparable to those we apply and in compliance with applicable privacy laws.

Disclosures required by law

Training Pulse may disclose your personal data under special circumstances, such as where required by any applicable law or regulation, lawful request, subpoena, warrant, or court order, or when your actions violate our Terms of Service or cause harm to our rights, users, or the public.

Withdrawing consent

You may withdraw your consent to our use of your personal data at any time (subject to legal or contractual restrictions and reasonable notice). However, we collect personal data where we believe it is necessary to provide you with our services. Accordingly, if you withdraw your consent to our use of your personal data, we may not be able to provide such services to you.

For example, if you withdraw your consent to our use of your billing information, we will be unable to process payments from you. Consequently, we will not be able to offer you our paid services, and any paid services you have with us may be cancelled.

Access and correction of your personal data

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Subject to limited exceptions under PIPA and PIPEDA, you may request access to your personal data, and correction of incomplete or inaccurate personal data, at any time by contacting us (see Questions below). We will respond within the timelines required by law.

Retention of personal data

Training Pulse retains your personal data (i) where necessary to fulfil the purposes for which we collected it; (ii) where necessary for business or legal purposes (including tax, audit, and compliance); or (iii) where required or permitted by law. When personal data is no longer required, we securely delete, de-identify, or anonymize it, subject to legal retention requirements.

Third party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and cannot be responsible for their products and services, information, materials, and practices including security practices. If you access any third-party website, service, or content, even if it is through a link from our website, you do so at your own risk. We encourage you to read the privacy policy of every website you visit.

Changes

We may periodically update this Privacy Policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address associated with your account (if available) or by placing a prominent notice on our site. The “Effective date” at the top will indicate the latest revision.

Questions

Any questions about this Privacy Policy, requests to access/correct personal data, or complaints should be addressed to:

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta (OIPC) (www.oipc.ab.ca) or the Office of the Privacy Commissioner of Canada (OPC) (www.priv.gc.ca).